Getting Set Up
Go to the Veg Bags page and select Create Account, or choose No account? Sign up! on the sign-in page. You’ll need to provide your preferred collection point, name, email, password, payment card and address.
Yes. An account is required so the farm can keep your order information and allow you to manage veg orders and collections.
Yes, a payment method and address are required when creating an account. Payments are processed securely through Stripe, and are not stored by FCF.
Once you have added your veg bag and any other items, your order is processed on the nearest Monday night. You will receive an email that night confirming the order and successful payment.
Payments are processed at midnight on Monday, and you are only charged for weeks in which you receive a delivery/collection.
Use Forgot Password? on the sign-in page and follow the emailed instructions. If the email doesn't appear, check your Spam or Promotions folder.
Collection
Once you've ordered and paid for your bag, the bags will be packed and ready for collection on Thursday afternoons.
Please note that order deadline in on Mondays, so all orders added to your basket after Monday will be processed the following week. Contact us if you have any questions at [email protected]
There are currently three collection options:
Farnham Community Farm, 1pm - 3pm
Tongham Road, Runfold, GU10 1PJ
Please note all bags not collected from FCF yurt will go to Hogs Back collection.
Hogs Back Brewery, 4pm - 7pm
Manor Farm, The St, Tongham, Farnham GU10 1DE
Kilnside Farm, 1pm - 6pm
Yes, you can change it in your account until orders are processed on Monday night.
If you need to change your collection point after the orders have been processed, please get in touch via email. This only applies to Kilnside Farm collection.
Please note all bags not collected from FCF yurt will also be at Hogs Back collection.
Collection day is Thursday.
Your particular collection location and time are shown in your order confirmation email and in your account.
Contact the farm at [email protected] as soon as possible, ideally by 3:30pm on Thursday. This is important because it prevents the team from having to wait unnecessarily or return to the farm later in the evening.
Yes, please send an email to [email protected] to arrange an alternative collection option.
No, we do not currently provide local delivery.
To save time and fuel we can pair members up with others in their neighbourhood to share collection duties - we call this a Distribution Group. Get in touch for more details and we will try to connect you with other members.
We have member distribution groups in Farnham, Aldershot, Wrecclesham, Farnborough and Odiham. Members from other areas are also keen to start a distribution group, so feel free to reach out about a distribution group if you are based near Fleet · Farnborough · Frimley · Ash · Ash Vale · Tongham · Guildford · Tilford · Wrecclesham · Badshot Lea · Weybourne · Seale · The Sands · Puttenham and other surrounding areas!
Managing Your Orders
Changes can be made until midnight on Monday before your scheduled veg bag. The deadline allows the farm to plan harvesting, order accurately and minimise food waste.
Yes, you can change your bag size or add extra items until Monday midnight. Changes may not be possible after that deadline. You can also contact the farm by email.
Yes, use the Holidays section of your account settings to enter the dates you're away. Deliveries during that period will automatically be skipped.
You can also choose to donate your skipped order to a food bank or the farm's volunteers.
We are sorry to hear that. Please get in touch with our team by email, and let us know what the issue is.
We are sorry to see you go. To cancel subscription, remove all items from your basket or get in touch with our team by email and we will take care of the cancellation for you.
If you just need a short break, you can also pause deliveries by booking a holiday or removing all items from your basket.
Veg Bag Contents
We aim to provide a good selection of fresh, seasonal vegetables, including everyday staples, greens and seasonal specialties. Most of the veg is grown at our farm, or organic UK-grown.
There are three ways to find out:
- Subscribe to the Veg Bag newsletter, sent every Saturday, which includes farm news, recipes and information about what members have been cooking (button above!).
- Check the website, where the following week's contents are normally updated on Saturday morning.
- Check your Monday-night confirmation email, which includes the expected contents.
Please note, veg bag contents is subject to change as we harvest as close to collection as possible.
No, as our produce is seasonal and generally harvested very close to packing, the contents can occasionally differ from the Monday email. Why?
- Unreliable crops, particularly in late spring/early summer and early autumn.
- Produce or a delivery not meeting the farm's standards.
- A harvest being smaller than expected.
- A crop unexpectedly needing to be harvested quickly.
Our bags come with standard contents, however when you come to collect your bag from FCF or Hogs Back Brewery, you can use a Swap Box. This allows you to exchange unwanted vegetables for alternatives. The selection cannot be guaranteed, particularly later in the day.
Swap Box is not available at Kilnside collection.
No, vegetables are unwashed so you have to wash them thoroughly at home before eating.
You may find a little soil, mud or bugs on some of the vegetables - this is perfectly normal for freshly harvested produce!
Reusing & Recycling Veg Bag Packaging
We try to minimise our use of single-use plastic and making it as sustainable as possible. Our sustainable jute bags are reused each week for at least 5 years. Most veg comes without any packaging, some will be banded, some in paper bags and some in clear biodegradable bags (for example to keep salad leaves and greens fresh).
We know that clear biodegradable bags are not the best option, but they can be reused (see below) and then recycled along with other soft plastics, you can find a recycling point in big supermarkets.
Yes, please bring empty jute bags from the previous week for us to reuse. Our jute bags rotate every week - we give you a full one, you return an empty one.
If you are not planning to order veg bags from us again - please bring your own bag to move your veg in or return jute bag as soon as possible.
Yes, we will reuse your elastic bands. Please save them up and return a few together in a little ball rather than one at a time, as individual bands can easily get lost.
We will also reuse our clear biodegradable plastic bags. Please return them clean and dry inside your empty jute bag.
As our vegetables are supplied unwashed for you to wash at home, it is fine for us to reuse the bags as long as they are returned clean.
Once you have emptied a plastic bag, turn it inside out and rinse it under running water with some washing-up liquid and gently rub away any mud or residue, then rinse thoroughly. Leave the bag to dry fully. When the bags eventually reach the end of their useful life, they will biodegrade in landfill or can be recycled along with other soft plastics.
We are always on a lookout for wool packaging - if you receive dog food or other chilled deliveries. It will help a lot of our crops to stay moist and weed-free in summer!
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